Politique d’expédition

Please read our shipping policy carefully to understand how we handle the delivery of your orders. By placing an order with 3D and Geek, you agree to abide by our Shipping Policy. We recommend reviewing this policy before making a purchase. If you have any questions or require assistance, please don't hesitate to contact our Customer Support team.

Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We make every effort to get your order to you promptly however delays with our postal service may cause issues but we will keep you updated with information if this occurs.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free domestic shipping on all UK orders over £50.

Shipping option	Estimated delivery time	Price
Standard	2 to 4 business days	£3.59
£50 and Over Standard	2 to 4 business days	Free

 

International Shipping

We offer international shipping to the following countries: Denmark, France, Germany, Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland, Canada, Hong Kong SAR, Japan, Malaysia, South Korea, United Arab Emirates, Israel, Australia, New Zealand, Singapore, United States (American Samoa), United States (61 of 62 states).

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
EU Zone 1 - Standard	2 to 15 business days	£6.90
EU Zone 2 - Standard	2 to 15 business days	£7.10
EU Zone 3 - Standard	3 to 17 business days	£7.70
World Zone 1 - Standard	3 to 17 business days	£11.90
World Zone 2 - Standard	3 to 17 business days	£13.45
World Zone 3 - Standard	3 to 17 business days	£15.05

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 3D and Geek are not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at 3dandgeek@gmail.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We will organise a return at your cost back to our address: 80 The Elms, Colwick, Nottingham, NG4 2GW. Check our Return and Refund Policy for more details.

Shipping Address:

All orders will be shipped to the shipping address provided by the customer during the checkout process. It is the customer's responsibility to ensure that the shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses. Any orders returned (i.e. returned to sender) due to incorrect, incomplete address or failure to collect from a designated collection point (i.e. after a missed delivery attempt) will require new shipping to be purchased before orders will be reshipped. If customers opt to cancel and request a refund, any refund will have the relevant shipping and return shipping costs deducted.

Shipping Timeframes:

Shipping timeframes are outlined on our website and may vary depending on the destination and the shipping method selected during checkout. We make every effort to fulfill and ship orders within the specified timeframes, but please note that shipping times may be subject to delays during peak seasons or due to unforeseen circumstances. Please note the total time from placing the order to being delivered includes a ‘Processing’ period (the time it takes for us to print, pack and ship the order) and a ‘Shipping’ period which begins when our Shipping partners take receipt of goods, enter them into their system before delivering to you. We do everything in our power to ensure the ‘Processing’ period is within the stated time frame. ‘Shipping’ periods are subject to Shipping Carrier’s network capacities with quoted time frames being based on the typical time taken for Carriers to deliver an order via the selected service.

Shipping Methods:

We offer various shipping methods, including standard and expedited options. The availability of these methods may vary depending on your shipping destination, size and weight of order. You can choose your preferred shipping method during the checkout process.

Shipping Costs:

The shipping cost will be displayed during the checkout process for your review before you complete your purchase. Costs are calculated based on your cart weight, shipping address and order value. We offer various shipping service options which will vary based on cart weight and your shipping address. We offer free shipping to select addresses when spending over a minimum value (which excludes any digital products, pre order items, Route Package Protection, Taxes or other duties). The threshold will be displayed on site prior to checkout and within FAQs. We withhold the right to remove the free shipping offer at any time and with no prior notice required. We may remove the free shipping offer, cancel orders or request additional payment to cover excessive shipping expenses if our cost to ship goods to you is disproportionate to the value of the order.

Tracking Information:

Once your order is shipped, you will receive an email notification with tracking information (if you have selected a tracked service), allowing you to monitor the progress of your shipment. Please note that it can take up to 2 business days after your order has been collected by shipping carriers for tracking information to become available. Please note that untracked orders will only be eligible for replacements and not refunds due to the nature of the shipping option selected. 

Shipping Restrictions and Exclusions:

3D and Geek reserves the right to impose shipping restrictions and exclusions based on various factors, including but not limited to:

Legal restrictions or regulations in certain countries or regions.

If your order arrives damaged in any way, please email us as soon as possible at 3dandgeek@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

International Shipping:

We offer international shipping to many countries. However, please be aware that customs and import regulations vary by country, and customers are responsible for any applicable customs duties, taxes, or fees imposed by their respective governments. 3D and Geek does not accept responsibility for additional fees or charges requested by authorities prior to the delivery of goods except as part of explicit legal obligations e.g. the payment of VAT/ GST where customers are charged as part of the product price or during the checkout process. Goods held by customs authorities are done so at the customers expense. Any orders abandoned/refused by customers due to unpaid customs charges will be liable for all costs of shipping the order back - including the original cost of the outbound shipping.

Shipping Partners:

We work with reputable shipping partners to ensure the safe and timely delivery of your orders. While we strive for timely deliveries, we cannot be held responsible for delays caused by our shipping partners' operational issues. Shipping can also be impacted by severe weather events which are beyond our control.

If you have any further questions, please don't hesitate to contact us at 3dandgeek@gmail.com